Questions
Frequently asked questions
Getting started
Getting started
How do I get a quote?
Tell us about your home through the quote form or a quick text, and we'll send you a firm price. Most quotes go out the same business day you ask. For move-out, deep, and larger jobs we'll confirm a few details first, like bedroom and bathroom count and any add-ons, so the number is right before you commit.
How far ahead should I book?
The sooner the better, since the calendar fills up. We can often fit in last-minute jobs, and anything booked within 48 hours of the clean carries the same cancellation terms as any other booking.
Do I have to sign a contract?
No long-term contract. When you confirm a booking you're agreeing to our terms for that one job.
Do you offer gift cards?
Yes, and they work for any of our cleaning services. An easy gift for a new parent, a busy friend, or anyone who could use their weekend back.
Which areas do you serve?
The greater Charleston area and the surrounding Lowcountry, across Charleston, Berkeley, and Dorchester counties: Mount Pleasant, West Ashley, James Island, Johns Island, Daniel Island, North Charleston, Goose Creek, Hanahan, Summerville, Isle of Palms, Sullivan's Island, and Kiawah Island. Not sure you're in range? Send your address with your quote request and we'll confirm before pricing.
How long does a deep clean take?
It depends on the size and condition of the home. Because pricing is flat-rate, you see the price before you book rather than watching a clock.
Do I need a deep clean every time?
No. Most customers book one deep clean, then move to recurring house cleaning to hold the result. Deep-clean pricing applies to that first visit only.
Do you clean rental turnovers for property managers?
Yes. If you are turning more than one unit, request a custom quote and we will price it around your schedule.
What we clean
What we clean
What's included in a standard clean?
The kitchen (counters, sink, stovetop, appliance exteriors, cabinet fronts, and floors), bathrooms (tubs, showers, toilets, mirrors, and fixtures), and every bedroom and living area (dusting, vacuuming, mopping, and high-touch surfaces). That's 27 tasks from our published 35-point checklist, the same every visit, whether you're weekly, every other week, or one-time.
What's not included in a standard clean?
Paid add-ons include the inside of the fridge, oven, microwave, and washer or dryer; a sink full of dishes; a basement; interior windows; and interior vents. Detail work like baseboards, trim, and grout belongs to a deep clean. A move-out clean includes cabinet, drawer, and pantry interiors in an empty home.
What's the difference between standard, deep, and move-out cleaning?
A standard clean keeps an already-maintained home in rhythm and covers 27 checklist tasks. A deep clean is a 33-task reset that adds grout, baseboards, door frames, and closet interiors. A 32-task move-out or move-in clean includes the inside of cabinets, drawers, and the pantry for an empty home.
What if my home needs more than a deep clean?
If it has gone 90 days or more without professional cleaning, or there is heavy buildup throughout, Super Deep Cleaning and additional time may be the better starting point. Send photos with your quote request and we will tell you honestly.
What's not included in a deep clean?
A deep clean does not cover the inside of cabinets, drawers, and the pantry. Moving to an empty home? A move-out clean includes those interiors. Paid add-ons include the inside of the fridge, oven, microwave, and washer or dryer; dishes; a basement; interior windows; and interior vents.
Do you bring your own supplies and equipment?
Yes. Your cleaner brings all the standard supplies and equipment. Prefer a specific product or your own vacuum? Tell us at booking.
What won't your cleaners do?
For safety, cleaners don't lift or move anything over 35 pounds, work higher than a standard step stool, or handle biohazards, mold, sewage, pest control, or repairs. Want us to clean behind something heavy? Move it out ahead of time and we'll get the spot.
Do I need to do anything before the clean?
Tidying up beforehand helps. Picking up clothes, toys, and papers lets us clean surfaces instead of working around them, and keeps anything from getting misplaced. Secure your pets and make sure we can get in. For deep, move-in, move-out, and post-renovation jobs, photos or a short video a couple of days ahead help us scope accurately. That's a request, not a requirement.
Do you clean apartments and condos?
Yes. Houses, condos, and apartments, for standard, deep, and move-in/move-out cleans.
Does the home need to be completely empty?
Empty or nearly empty gives the best result. We can work around a few remaining items, but anything still in place is surface we cannot clean. If the schedule is tight, book the clean after the movers finish.
Will a move-out clean get my place ready for the final walkthrough?
A move-out clean covers the interior from top to bottom, including the spots landlords and property managers check. Garages are not included. Have specific requirements on your lease? Tell us and we'll scope to them.
Will this get my security deposit back?
That decision belongs to your landlord, and we cannot promise an outcome we do not control. What we can do is clean the areas that walkthroughs focus on: appliance interiors and exteriors, cabinet interiors, bathroom grout, baseboards, and floors.
Scheduling
Scheduling
When should I book around my move date?
Move dates shift, so book once your moving date is firm and tell us if it changes. We will confirm your appointment and keep you posted ahead of the visit.
Do I need to be home?
No. Most clients leave a key, code, or gate access and go about their day. Just make sure we can get in at the scheduled time, because if we can't, it's treated as a same-day cancellation.
What if the weather is bad?
If a storm or anything else outside our control makes it unsafe to clean, we'll reschedule at no charge. You're never charged a cancellation fee for weather.
How do I cancel or reschedule?
Call, text, or email as soon as you know. More than 48 hours ahead there's no charge either way, and rescheduling is just as free as cancelling. Closer in, the fees below apply.
Can I skip a visit on my recurring plan?
Yes. Give us more than 48 hours' notice and there's no charge, your rate stays exactly the same, and your schedule picks back up on the next visit. Skipping inside 48 hours is treated like any other late cancellation.
What if my cleaner can't make it?
It's rare, but if illness, an emergency, or a safety concern means we can't come, you're not charged and we'll work with you to reschedule as soon as we can.
Access
Access
What do you need from me on cleaning day?
Working electricity, hot and cold running water, a comfortable temperature inside, and safe, clear access to the areas being cleaned. If those aren't available, it's treated as a same-day cancellation.
What about my pets and kids?
Pets need to be secured or kept in a separate area while we work, even friendly ones, since animals often behave differently around someone new when you're not home. Kids should have an adult supervising them during the visit. If we can't work safely, we may need to reschedule.
Pricing and payment
Pricing and payment
How does pricing work?
Price comes down to the size of your home, the type of clean, and how often we come. Recurring clients pay less per visit than one-time bookings. No contracts, no hidden fees. The quote you accept is what you pay, plus sales tax.
What if my home needs more work than the quote assumed?
We'd rather tell you than surprise you. If the place is in noticeably different shape than described at booking, or access turns out to be harder than expected, we'll talk it through with you and agree on the scope, the price, or a new date before we go further.
Do you offer discounts for recurring service?
Yes. Weekly is 20% off, every other week is 15% off, and monthly is 10% off, applied to every clean. The more often we come, the more you save.
When am I charged?
A valid card is required to book. We may place a temporary hold up to 48 hours before your clean to confirm funds, which isn't a charge, and the real charge runs on the day of service. A declined or failed payment carries a $30 fee.
What's your cancellation policy?
More than 48 hours ahead is free to cancel or reschedule. Between 24 and 48 hours is a flat $50. Inside 24 hours is 50% of the booking. A same-day cancellation or no-show is the full amount.
Policies
Policies
Will you text me?
If you opt in, yes: booking confirmations, reminders, schedule changes, and the occasional offer. Up to about 10 messages a month. Reply STOP any time to stop them, or HELP if you need a hand. Message and data rates may apply.
Trust and quality
Trust and quality
Are your cleaners background-checked?
Yes. Every cleaner clears a criminal background check, a Social Security number trace, a national sex offender registry search, and watchlist screening, plus an interview and reference checks, before they ever set foot in a home.
Are you insured?
Yes. BeeLux carries general liability insurance, and every cleaner is required to carry their own, which we verify each year.
Who actually does the cleaning?
BeeLux works with a roster of hand-picked, vetted independent cleaners. We handle matching, booking, payment, support, and quality, so you have one place to call and one standard to count on.
Will I get the same cleaner each time?
On recurring service our aim is to keep the same cleaner on your home so they learn how you like things. If your regular cleaner is ever out, we send someone briefed on your home.
What if something gets damaged?
Email support@beeluxcleaning.com within 48 hours of the clean with your booking number, a description, and clear photos, and we'll investigate and come back to you within 10 business days. One favor to ask: store away cash, jewelry, and anything irreplaceable on cleaning day, since those aren't covered.
Can I hire my cleaner directly?
Please don't. A lot goes into recruiting and vetting our cleaners, so hiring one outside BeeLux breaks our terms and carries a $2,500 placement fee per cleaner. It applies while you're a client and for 18 months after your last booking. And if a cleaner ever offers you private work, let us know.
Who sees my address and access codes?
Only your cleaner, and only what they need for the job: your name, contact details, the address, access instructions, and the service booked. They're contractually required to keep it confidential. Your full card details are never shared with them.
Our guarantee
Our guarantee
What if I'm not happy with the clean?
Tell us within 48 hours with a few photos of the issue and we'll come back and make it right at no extra charge. That's every service we offer, standard cleans included. We'll offer you re-clean times within 7 days, so pick the one that works and it's handled.
Can I get a refund instead of a re-clean?
The re-clean is how we put things right, and it's what we'd rather do, because it fixes the actual problem. If a re-clean genuinely isn't workable we'll look at it case by case, but turning down the re-clean means we can't refund the visit.
Still have a question?
Call or text (854) 444-7442, or email support@beeluxcleaning.com.