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The sooner the better, since the calendar fills up. We can often fit in last-minute jobs, and anything booked within 48 hours of the clean carries the same cancellation terms as any other booking.

Paid add-ons include the inside of the fridge, oven, microwave, and washer or dryer; a sink full of dishes; a basement; interior windows; and wet-cleaned blinds. Detail work like vents, baseboards, trim, and grout belongs to a deep clean. A move-out clean includes cabinet, drawer, and pantry interiors in an empty home.

For safety, cleaners don't lift or move anything over 35 pounds, work higher than a standard step stool, or handle biohazards, mold, sewage, pest control, or repairs. Want us to clean behind something heavy? Move it out ahead of time and we'll get the spot.

Working electricity, hot and cold running water, a comfortable temperature inside, and safe, clear access to the areas being cleaned. If those aren't available, it's treated as a same-day cancellation.

Pets need to be secured or kept in a separate area while we work, even friendly ones, since animals often behave differently around someone new when you're not home. Kids should have an adult supervising them during the visit. If we can't work safely, we may need to reschedule.

If a storm or anything else outside our control makes it unsafe to clean, we'll reschedule at no charge. You're never charged a cancellation fee for weather.